咨询电话

400-865-0021

>关于必益>招聘

招聘

必益教育现面向社会诚聘英才,你将会得到良好的职业发展机会。
现在就加入我们,共启成功旅程。请联系我们:john.hussey@be.co 或电话:008615026724920 | 职位发布

招聘职位 工作地点 直线经理 所属部门
Customer Service Manager 上海 Tuition Education Director Tuition Education

Responsibilities 工作职责

Key Responsibilities:

1. Train, manage and assess study advisors on a regular basis, building a professional customer service team
2. Collect students’ feedback, deal with complaints, find and solve problems promptly, improving customer satisfaction
3. Assist Director to set up and improve internal process and procedure, maintain an efficient environment to improve customer experience
4. Coordinate with online department to make sure offline and online service smooth
5. Maintain good communication with outside office  

6. Attend establishment and conduction of department training plan

 

工作职责:

1. 培训、管理和定期考核教学服务团队学习服务顾问,培养优秀客户服务团队
2. 收集学生意见,处理学生投诉,及时发现并解决问题,提高学员满意度
3. 协助部门总监梳理和完善内部服务流程,保证服务团队的有效性,提升服务品质及学员体验
4. 与线上教学团队合作,确保线上线下服务的连续性
5. 保持与各地分公司的有效沟通

6. 参与部门培训计划的制定和实施

 

CANDIDATE REQUIREMENTS & SKILLS 任职要求

A successful candidate has:

1. Bachelor's degree or above, excellent English skills(English language or education majors preferred

2. Superb leading and organizational skills, quick learner

3. Team player with a strong logical mind and proactive work ethic

4. Passionate about education management, and devoted to providing high-quality service for English learners

5. Good knowledge and in-depth thoughts of English training industry and learners' needs (background, motivation, goals, learning experience, personality and family status)

 

职位要求:

1. 优秀的英语语言能力,听说读写流利,英语语言学或教育学学士以上学历

2. 优秀的领导和组织才能,学习能力强

3. 较强的团队协作意识与执行力,逻辑思维能力强

4. 热爱沟通交流服务工作,原投身于教育事业

5. 非常了解英语教育市场的动向和中国学生的情况(背景、学习动机、目标、以往教育经历、个性和家庭生活)

 

Personal Characteristics 性格要求

 

A successful candidate:

Well-organized

Be able manage the performance of teams

Has strong commitment to quality in everything he or she does

Conveys a sense of enthusiasm for international education

Is optimistic and has a well-developed sense of proportion and humour

Is smart and professional in dress and appearance

 

申请材料: 1.CV(中英文双语简历优先) 2. 相关工作或项目的组合与介绍 (Portfolio) 初审材料通过后,我们会尽快通过邮件/电话的方式联系你进行面试!
400-865-0021
在线咨询
在线预约